Returns
Our policy lasts 30 days for men or ladies jerseys and 14 days for pet items. If the 30-day period have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in new, unaltered, and unused condition, returned in a like new resealable condition. It must also be in the original packaging.
Returns must:
- not show signs of odor, wear (beyond trying on for size fit), stains, or damage in any way
- not show signs of cleaning/washing with a soap or detergent
- include any manufacturer's packaging, tags, hangers, instructions, etc. as applicable
- not be a special order or a custom/personalized order
- have all pet hair removed from apparel items that were tried on.
Returned items that do not conform to the above standards will be refused and will incur additional shipping charges to be sent to you if you want them back, otherwise they will be discarded after 30 days.
You will be responsible for paying for your own shipping costs for returning your item. We assume no responsibility or liability for any items that are lost or damaged during return shipping and strongly suggest you use a shipping method with tracking on returns.
Several types of goods are exempt from being returned:
- customized/personalized jerseys cannot be returned.
- seasonal pet items (Halloween, Holidays, or Superhero costumes) may be returned within 14 days for exchange or store credit only, not for refund.
- gift cards.
To start your return process, please email us at returns@4leggedfans.com
Please do not send your purchase back to the manufacturer.
Exchanges
You are responsible for returning the original item back to us in the conditions detailed above, but we will ship the exchange to you at no additional charge. We do charge additional for the outbound exchange shipping if you want an expedited shipping method (Express), or if the item is excessively large and/or heavy such that it is expensive to ship (e.g. Crate or large bed). 4LeggedFans assumes no responsibility or liability for any items that are lost or damaged during return shipping and strongly suggest you use a shipping method with tracking on returns. We will only pay for return shipping of the original item if we made an error and shipped you an incorrect item.
To start your exchange process, please email us at returns@4leggedfans.com
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.
Shipping and Handling charges are not refundable.
Returns of incorrect items
If we make an error and ship you an incorrect item, please email us at info@4leggedfans.com. We will promptly make all the arrangements to correct the situation, including the return shipping of the incorrect item, and absorb all the costs in doing so. Do not take matters into your own hands by returning the item as you see fit without contacting us first. You will likely incur costs that we cannot reimburse. Contact us and we will quickly correct the problem at no cost to you.
Please note that on apparel items, if you ordered a medium and received a medium, but it doesn't fit, that does not qualify as an incorrect item. In such a case we will be happy to exchange sizes, but you are responsible for shipping the original back to us as outlined above. If you order a medium and we ship you a small, that is an incorrect item, and we will arrange and pay for all shipping to correct our error.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift card for the value of your return. Once the returned item is received, a gift card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Items defective or damaged in transit
If an item shipped to you is defective or damaged, please contact Customer Support immediately at info@4leggedfans.com and do not return the item unless as instructed to when we respond. For faster service, please attach a picture and description of the damage or defect when you contact us. We may not need the item back, and if we do, we will arrange for its return at our expense. If you return a defective or damaged item back to us at your expense without contacting us first, you will likely incur costs that we cannot reimburse.
Our policy is to only remedy defects and damaged items by shipping an identical replacement, and at our discretion requiring the return of the original if necessary, all at our expense. We will not provide an option for a full refund to remedy a defective or damaged item, only a no cost replacement. If you receive a defective or damaged item and want a refund instead of a replacement, it will be treated the same as the return of a non-defective, non-damaged item (you must return it to us at your cost, and S&H costs are not refundable). Please understand that we must have this policy to discourage intentional damage by unscrupulous customers.
Please contact customer service for any further questions on returning an item.
Thank you.